"Transforming digital performance for the NGA"

Our approach

Supporting over 250,000 school governors and trustees across England; the NGA has used digital technology to transform service delivery, operating efficiency and membership engagement.

The National Governance Association (NGA) represents and supports governors and trustees from all state-funded schools in England; both maintained schools and academies.

As the leading independent source of information, support and learning for all those involved in school governance, their strategic use of digital technology is mission-critical to success.

Confronted with rising OpEx costs, increased membership expectations and an ageing CRM platform, the NGA turned to digital technology to deliver their strategic business plan.

The Project

The NGA’s previous website, built-in 2014, did not afford the organisation with dynamic competencies that would improve holistic performance. Likewise, their previous CRM platform was dated and failed to offer website integration opportunities.

After contacting several digital agencies, the NGA appointed Dreamscape as their transformation partner due to our sector experience, technology expertise and integration capabilities.

Deploying the new website on Kentico CMS has enabled a multitude of performance improvements for the NGA, with streamlined subscription payments and membership self-serve functionality being of particular note.

National Governance Association

Results

Outcomes

By integrating the website directly to their back-office CRM platform, the NGA has been able to replace administration with automation, leading to a significant reduction in admin overheads.

With staff costs exceeding £1.2m across a headcount of 35, the nett effect of using automation to achieve operational efficiency is expected to be transformational for the organisation.

Using the website to streamline and optimise membership sign-up, the NGA has been able to increase subscriptions by 9.2%, taking revenue from £1,026,539 to £1,121,059.

  • Real-time data synchronisation between site and CRM delivering immediate admin savings
  • Sign-up and renewal processes are now automated eradicating manual validation
  • Comprehensive self-serve functionality empowers users to manage their membership
  • Comprehensive booking engine delivering streamlined event and attendee management
  • Enhanced e-commerce functionality achieving improved revenue generation
  • Online orders integrated with Sage accounting platform further reduced admin duties
  • Custom search index and AI delivering an augmented user experience

“Dreamscape has delivered a CRM integrated website that tackles rising operational expenditure head-on. By replacing laborious data administration with automation, skilled resources within the NGA can now focus entirely on service delivery.

Delivering notable experiential improvements for both prospective and existing members, the NGA has increased new and retained revenue while underlining brand value. This has been a transformational project delivering demonstrable ROI and ensures sustainable success.”

Bernard McCabe, Director, Dreamscape Solutions Ltd

9.2%

increase in subscriptions

94,517

increase in revenue (£)

80,000

membership records

47,140

visitors per month

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